Clear, fair and transparent refund rules.

This Refund and Cancellation Policy applies to payments made through the WigMaster website, application, customer dashboard, vendor dashboard or other authorised platform interfaces.

WigMaster provides several transaction types with different fulfilment processes. A marketplace product order, salon appointment, vendor subscription, Style AI credit purchase, auction payment and advertisement campaign may therefore have different refund conditions.

Refunds may be issued in full or in part when a request is approved after review. WigMaster may request additional information before making a decision.

A vendor subscription provides access to platform features for the selected subscription period after successful verification and activation.

A refund may be considered where payment was duplicated, subscription activation failed because of a verified platform error, or the vendor application was rejected before the paid subscription benefit was activated.

Once a subscription is activated and the vendor has accessed, used or benefited from subscription features, the subscription fee is generally non-refundable, except where required by law or approved because of a verified WigMaster error.

Cancelling renewal prevents the next eligible renewal but does not normally create a refund for the current active period.

Style AI credits are digital platform benefits used to create or access style-search results.

Consumed credits are generally non-refundable once a valid search has been submitted, processing has started or a result has been generated.

A credit restoration or refund may be considered when credits were deducted but processing failed because of a verified technical issue and no usable result was delivered.

Dissatisfaction with a generated recommendation does not by itself create refund eligibility because Style AI results are visual recommendations rather than guaranteed real-world outcomes.

A bid submitted through WM Live Bids may be treated as a binding transaction according to the auction rules displayed before bidding.

Auction-related payments may be refundable where the auction is cancelled, payment is duplicated, the seller cannot fulfil the confirmed sale, or a verified platform error prevents completion.

A winning bidder cannot normally request a refund merely because they no longer wish to complete the purchase.

Where an item is materially different from the approved auction listing, WigMaster may review the evidence and determine an appropriate resolution.

An advertisement payment may be eligible for refund where the campaign is rejected before activation and the advertiser does not submit an approved replacement within the permitted correction process.

A refund may also be considered where payment is duplicated or a verified WigMaster technical failure prevents the campaign from being activated.

Once an advertisement is approved, activated or has started receiving platform exposure, the fee is generally non-refundable.

Pausing, editing or voluntarily ending an active campaign does not normally create refund eligibility for the unused portion unless expressly approved by WigMaster.

Wallet entries may represent paid credits, commissions, refunds, promotional benefits, adjustments or other platform transactions.

Promotional credits, complimentary credits, coupons, rewards or bonuses do not have cash value and cannot normally be withdrawn or refunded as money.

A paid wallet credit may be reviewed where the transaction was duplicated, credited incorrectly or affected by a verified payment failure.

Amounts already used for a completed platform transaction cannot normally be separately refunded from the wallet.

Users should first contact WigMaster support to provide an opportunity to investigate and resolve a payment concern.

Filing a false, misleading or abusive payment dispute may result in suspension of the relevant account and recovery of applicable costs, subject to law and payment-provider rules.

Where a bank or payment provider opens a chargeback, WigMaster may provide transaction, delivery, account, communication and platform records necessary to respond.

Initiating a chargeback does not automatically establish refund eligibility or remove obligations arising from a valid completed transaction.

WigMaster may update this policy when platform features, payment processes, business practices or legal requirements change.

The revised policy will be published on this page with an updated effective date.

A transaction remains subject to any mandatory legal rights and the applicable terms disclosed at the time of purchase.