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Platform Usage Agreement

Terms that keep WigMaster secure, fair and trusted.

These Terms and Conditions govern access to WigMaster, including customer accounts, vendors, professional services, marketplace orders, live bids, Style AI, advertisements, subscriptions, payments, wallets and related platform features.

Last updated: 14 July 2026 Managed by DON Enterprise Ahmedabad, Gujarat

Terms at a glance

Use WigMaster lawfully, provide accurate information, respect other users and follow the rules applying to each platform feature.

Provide accurate account and business details

Keep passwords, OTPs and account access secure

Treat customers, vendors and professionals fairly

Fraud, abuse and misleading activity are prohibited

WM Pro Service

Discover, compare and book professional wig and hair-system services.

WM Marketplace

Buy wigs, hair systems, extensions, accessories and related products.

WM Live Bids

Participate in approved auction listings and competitive bidding.

WM Style AI

Access technology-assisted visual style recommendations.

WM Advertise

Purchase approved promotional placements and campaign packages.

Please review these terms carefully

By creating an account, accessing WigMaster or using any platform feature, you confirm that you have read, understood and agreed to these Terms and Conditions, the Privacy Policy and applicable transaction-specific rules.

Do not use WigMaster when you do not agree with these terms.

Section 01

Acceptance of Terms

These Terms and Conditions form a binding agreement between the person or business using WigMaster and the entity managing the WigMaster platform.

These terms apply to visitors, customers, vendors, service professionals, sellers, bidders, advertisers and other authorised platform participants.

Additional rules, product conditions, subscription details, auction terms, service requirements or campaign conditions displayed during a transaction also form part of the agreement.

Where additional transaction-specific terms conflict with these general terms, the more specific terms will apply to that transaction unless prohibited by applicable law.

Section 02

Eligibility to Use WigMaster

Users must be legally capable of entering into binding agreements and completing transactions under applicable law.

A minor may use WigMaster only through a parent, guardian or legally authorised adult who accepts responsibility for the account and related transactions.

A person registering on behalf of a business confirms that they have authority to bind that business to these terms.

WigMaster may reject registration, restrict access or request additional verification where eligibility, identity, authority or account information cannot be reasonably confirmed.

Section 03

Accounts, Verification and Security

Users must provide accurate, current and complete registration information and keep account details updated.

Use a valid email address and mobile number.

Complete OTP or email verification when required.

Create a secure and confidential password.

Do not share login credentials or OTPs.

Report suspicious access without delay.

Keep business and payment information updated.

The account holder is responsible for activity completed through their account unless unauthorised access was promptly reported and established.

Creating multiple accounts to avoid restrictions, misuse promotions, manipulate reviews, influence auctions or bypass verification is prohibited.

Section 04

Role of the WigMaster Platform

WigMaster provides technology and administrative tools that connect customers with vendors, professionals, sellers, advertisers and other platform participants.

Unless expressly stated otherwise, independent vendors and service professionals are responsible for their own products, services, qualifications, representations, pricing, availability and fulfilment.

Verification, approval or listing on WigMaster does not create employment, partnership, agency, franchise or joint-venture status between WigMaster and an independent vendor.

WigMaster may moderate listings, process platform payments, facilitate communication, review complaints and enforce platform standards, but cannot guarantee every representation or action of an independent participant.

Customers should review listing details, pricing, availability and suitability before confirming a transaction.

Section 05

Customer Responsibilities

Customers agree to:

Provide accurate appointment, delivery and contact information.

Review product, service, auction and pricing details before confirming.

Attend appointments on time or cancel within the applicable window.

Treat vendors, professionals, delivery personnel and support staff respectfully.

Pay valid charges and complete accepted auction obligations.

Use products and services according to relevant instructions.

Submit genuine reviews based on actual experiences.

Report problems promptly with accurate supporting information.

Section 06

Vendor Registration and Responsibilities

Vendor access may require email verification, business review, administrator approval and an active subscription.

Business information

Vendors must provide genuine business, owner, location, tax, bank and service information.

Legal authority

Vendors must hold required licences, registrations, permissions and professional qualifications.

Transparent listings

Prices, descriptions, images, availability, warranties and conditions must be accurate.

Professional conduct

Vendors must provide safe, lawful, respectful and professional customer experiences.

Vendors are responsible for applicable taxes, staff, inventory, service quality, product safety, customer support, fulfilment, refunds and regulatory obligations related to their business.

Approval may be suspended or withdrawn where information is inaccurate, complaints remain unresolved, the subscription expires or platform rules are violated.

Section 07

WM Pro Service Bookings

Service listings may include consultations, wig fitting, hair-system installation, maintenance, repair, styling, home services and related professional services.

A booking request is not confirmed until it reaches the required accepted or confirmed status within the platform.

Contact details may remain hidden until an appointment is accepted according to the platform’s privacy flow.

Vendors must honour confirmed services, disclosed prices and appointment details. Customers must provide reasonable access, accurate information and a safe service environment.

Cancellation, rescheduling, missed-appointment and refund conditions are governed by the booking details and the WigMaster Refund and Cancellation Policy.

WigMaster services and Style AI features do not replace professional medical diagnosis or treatment.

Section 08

WM Marketplace

Marketplace products may be listed by approved vendors, manufacturers, stores or authorised sellers.

Product images may be illustrative and appearance may vary slightly.

Prices and availability may change before order confirmation.

Orders remain subject to stock and seller acceptance.

Delivery estimates are not absolute guarantees.

Customers must provide a complete delivery address.

Returns are governed by product condition and hygiene rules.

Wigs, patches, extensions and other personal-use products may have restricted return eligibility after use, fitting, cutting, alteration, adhesive application or removal of hygiene protection.

Sellers are responsible for lawful products, accurate listings, safe packaging, fulfilment and applicable warranty obligations.

Section 09

WM Live Bids

Users must review the auction item, minimum bid, bid increments, closing time, payment deadline and fulfilment conditions before placing a bid.

A submitted bid may be binding and cannot normally be withdrawn merely because the bidder changes their mind.

The highest valid bid at the end of an auction may be declared the winning bid, subject to payment verification, auction rules and administrative review.

Winning bidders must complete payment within the specified period. Failure may result in cancellation, account restriction or allocation to another eligible bidder.

Vendors must not submit false bids, coordinate bid manipulation, use related accounts to increase prices or misrepresent an auction product.

Bidders should verify the amount carefully before confirming any bid.

Section 10

WM Style AI

Style AI provides technology-assisted visual recommendations based on user inputs, selected preferences and uploaded images.

Results are illustrative recommendations and do not guarantee an exact physical appearance, product match, fitting outcome or customer satisfaction.

Users must upload only images they own or are authorised to process. Uploading another person’s image without permission is prohibited.

Credits may be deducted when processing starts. Consumed credits are governed by the Refund and Cancellation Policy.

Style AI results may expire after 24 hours according to platform rules. Users should save permitted results before expiration when required.

Style AI outputs must not be used for impersonation, harassment, fraud, misleading advertising or unlawful image manipulation.

Section 11

Advertisements and Promotions

Advertisement campaigns require an eligible package, valid payment, content submission and administrative approval.

Advertisers are responsible for the legality, accuracy, ownership and substantiation of all advertising claims, images, videos, links and promotional content.

WigMaster may reject, pause, remove or request changes to advertisements that are misleading, unlawful, offensive, unsafe, infringing or inconsistent with platform standards.

Purchasing an advertisement does not guarantee clicks, enquiries, sales, impressions beyond the stated package or any particular commercial result.

Active and completed advertising fees are governed by the Refund and Cancellation Policy.

Section 12

Vendor Subscriptions

Vendor features may require an active paid subscription after successful verification and administrator approval.

Subscription features, duration, price and limits are displayed within the applicable plan before purchase.

Access may be restricted after expiration, failed renewal, chargeback, suspension or cancellation.

Unless clearly stated otherwise, subscription fees grant platform access only for the selected period and do not guarantee customers, revenue, rankings, leads or sales.

Subscription refunds are governed by the Refund and Cancellation Policy.

Section 13

Payments, Wallets, Commissions and Payouts

Users authorise WigMaster and its payment providers to process charges associated with confirmed transactions.

Payment verification

Platform benefits activate only after successful server-side payment verification.

Wallet entries

Wallet balances may include credits, refunds, commissions, promotional benefits and adjustments.

Vendor payouts

Payouts may require approval, bank verification, transaction reconciliation and applicable deductions.

Taxes and charges

Users and vendors remain responsible for taxes and statutory obligations applicable to their transactions.

Promotional credits, coupons and bonuses may have usage limits, expiry dates and no cash-withdrawal value.

Never share an OTP, CVV, UPI PIN, card PIN or banking password with WigMaster staff, vendors or users.

Section 14

User Content, Reviews and Uploads

Users retain ownership of lawful content they upload but grant WigMaster a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, resize and use that content as reasonably required to operate and promote the platform.

Users confirm they own the uploaded content or have all permissions required to use it.

Reviews must reflect genuine experiences and must not include false statements, threats, private information, discriminatory content, promotional spam or unrelated material.

WigMaster may remove or restrict content that violates these terms, applicable law, intellectual-property rights or platform standards.

Public product, vendor, auction and advertisement media may remain visible while the relevant listing is active.

Section 15

Prohibited Activities

Users must not:

Provide false identity, business, product or payment information.

Impersonate another person, business or WigMaster representative.

Sell illegal, counterfeit, unsafe or unauthorised products.

Publish misleading descriptions, prices, reviews or advertising claims.

Manipulate bids, ratings, rankings, views, wallets or transactions.

Harass, threaten, discriminate against or exploit another user.

Collect or disclose personal information without authority.

Upload malicious code, viruses, spyware or harmful files.

Attempt unauthorised access to accounts, APIs, servers or databases.

Scrape, copy or commercially reuse platform data without permission.

Bypass payment, subscription, verification or security controls.

Use the platform for fraud, money laundering or unlawful activity.

Create multiple accounts to misuse promotions or avoid restrictions.

Interfere with platform performance, availability or security.

Section 16

Intellectual Property Rights

WigMaster’s name, logo, platform design, software, graphics, interface, text, database structure and original content are protected by applicable intellectual-property rights.

Access to the platform does not transfer ownership or grant permission to copy, modify, distribute, sell, reverse engineer or commercially exploit WigMaster technology or content.

Vendors retain ownership of their lawful trademarks and original business content while granting permissions needed to display and promote their listings through WigMaster.

Intellectual-property complaints should include ownership details, the affected content, its platform location and supporting evidence.

Section 17

Privacy and Personal Information

Information is collected, used, stored and protected according to the WigMaster Privacy Policy and applicable platform processes.

Users must not misuse contact, booking, delivery or business information obtained through WigMaster.

Contact details may be revealed between relevant parties only when reasonably required to fulfil an accepted booking, confirmed order or approved transaction.

Read Privacy Policy

Section 18

Platform Disclaimers

WigMaster is provided on an “as available” basis to the extent permitted by applicable law.

WigMaster does not guarantee uninterrupted operation, permanent availability, error-free content, exact delivery timing, vendor income, product suitability, service results, auction outcomes, advertising performance or Style AI accuracy.

Vendor approval indicates completion of the applicable platform review process and is not an unlimited guarantee of future conduct, service quality or product suitability.

Users should perform appropriate checks and seek qualified advice where a decision involves medical, financial, legal or other specialised concerns.

Third-party websites, payment gateways, map services and external links operate under their own terms and policies.

Section 19

Limitation of Liability

To the maximum extent permitted by applicable law, WigMaster will not be liable for indirect, incidental, special, consequential, exemplary or punitive loss arising from use of the platform.

This includes loss of profits, revenue, business opportunity, goodwill, data or anticipated savings where such exclusion is legally permitted.

WigMaster is not responsible for loss caused by a user’s inaccurate information, insecure account handling, unlawful activity, failure to follow instructions or dealings completed outside approved platform processes.

Where liability cannot lawfully be excluded, it will be limited to the extent permitted under applicable law and the nature of the affected transaction.

Nothing in these terms excludes a liability or consumer right that cannot legally be excluded or restricted.

Section 20

Indemnity

To the extent permitted by applicable law, users agree to indemnify and hold WigMaster, DON Enterprise and their authorised personnel harmless from claims, losses, liabilities and reasonable costs arising from:

Violation of these Terms and Conditions.

Violation of applicable law or third-party rights.

False, misleading or unlawful listings and content.

Products or services supplied by the user or vendor.

Misuse of another person’s information or image.

Fraudulent, abusive or unauthorised platform activity.

Section 21

Suspension, Restriction and Termination

WigMaster may warn, restrict, suspend or terminate an account where reasonably necessary to protect users, enforce platform rules, investigate complaints or comply with legal requirements.

Reasons may include fraud, payment disputes, false information, unsafe products, unresolved complaints, abusive behaviour, intellectual-property violations, expired subscriptions or security threats.

Immediate restriction may occur where continued access could create risk to users, funds, data or the platform.

Termination does not remove valid payment, delivery, refund, tax, dispute or legal obligations arising before termination.

Users may request account closure subject to transaction completion, lawful data retention and unresolved obligations.

Section 22

Governing Law and Dispute Resolution

These terms are governed by the laws applicable in India, without restricting any mandatory right available to a user under applicable law.

Users should first contact WigMaster support and provide a reasonable opportunity to investigate and resolve a dispute.

Where a dispute cannot be resolved informally, the courts having lawful jurisdiction in Ahmedabad, Gujarat will have jurisdiction, subject to any mandatory consumer forum or statutory jurisdiction that cannot be excluded.

If one provision of these terms is held invalid or unenforceable, the remaining provisions will continue to apply.

Section 23

Changes to These Terms

WigMaster may update these terms when platform functionality, business operations, payment processes or legal requirements change.

Updated terms will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the platform, email or another appropriate method.

Continued use after updated terms become effective constitutes acceptance of the revised terms, subject to applicable law.

Terms and Grievance Support

Questions about these terms?

Contact WigMaster regarding platform rules, account concerns, transactions, complaints, intellectual-property reports or legal notices.

Managed By

DON Enterprise

Founder

Kamal Singh Rajawat

Business Location

Ahmedabad, Gujarat, India

Before publication, confirm that these terms match the actual WigMaster backend, payment settlement structure, vendor relationship, cancellation flow, auction rules and business registrations. Obtain final review from a qualified legal professional.

India’s smarter wig ecosystem

Discover the right wig, expert and service—all in one place.

Explore verified professionals, premium marketplace products, live bidding and intelligent style recommendations through WigMaster.